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TIME AND SHIPMENTS
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
All returns must be approved by SUINPLA in advance prior to return and be returned freight paid by customer. Only 90 days after the purchase. Goods must be returned in original packaging, undamaged and unmarked. Soiled, or damaged packaging is not acceptable. A restocking fee of up to 25% may be accessed. Special orders are returnable under warranty only. Returns are credited upon acceptance by SUINPLA or the manufacturer. SUINPLA is not responsible for lost or damaged goods returned. All returned product must be returned to SUINPLA reserves the right to reject any returns. Return goods not accepted will only be returned to customer at customer's expense.